From the first site visit to the day you get the keys, here is exactly what happens and roughly how long each part takes.

An hour on your block or in your house. Free, and you will get a rough range before we leave — a real one you can plan around.
Either ours or yours. If you already have plans we will price them as drawn and tell you what we would change and why.
Itemised, with real allowances in dollars. Usually two weeks after we have final drawings and a soil report.
We lodge and chase them. Council timeframes are what they are, but you will not be the one ringing them.
Slab or demolition, depending on the job. You get a written schedule with the stages and the dates we are working to.
Frame, lock-up, fixing, finishes. Site walk with the supervisor at each stage, and photos in between if you cannot get there.
Final inspection, defects list agreed on the spot, manuals and warranties handed over in one folder.
You get the supervisor’s mobile number, not a general office line. Calls before 7pm on a weekday get answered or returned the same day.
If something goes wrong — a delivery is late, a trade lets us down, the weather kills a week — we ring you and tell you. We have never found that hiding it makes it better.
A site visit costs nothing and you will get a real range before we leave. Big job or small, we are happy to come and look.
Call 1300 000 000