Privacy Policy

This policy explains what personal information we collect through this website, why we collect it and how we handle it.

What we collect

When you contact us through this website, we may collect your name, business name, suburb or area, phone number, email address, website address and the information you include in your message.

We do not ask for payment details through our enquiry forms. If you make a payment through this website, the payment will be handled by the payment provider shown at checkout.

Why we collect it

We only send marketing emails to people who choose to receive them. You can unsubscribe at any time.

Where your information goes

When you submit a form, your details are stored with the submission and emailed to us so we can respond. Our website and email are hosted in Australia. We use service providers to operate our website, email and payment services. We do not sell your personal information.

How long we keep it

We keep enquiry information while we are responding to your request and for as long as we reasonably need it for follow-up, business records or legal obligations. When we no longer need it, we take reasonable steps to delete or de-identify it.

If you become a client, we keep relevant business and project records for as long as needed to provide our services and meet our record-keeping obligations.

Cookies 

Our website may use cookies and similar technologies to support its operation and improve your experience. Some cookies may be set by WordPress, our website tools or third-party services used on the site. You can manage cookies through your browser settings. Private quote pages: when you open a quote we have sent you, we record the date and time, how long the page was open, your IP address and the type of device you used. We use this only to manage your quote.

Accessing or correcting your information

You can ask us what personal information we hold about you, or ask us to correct or delete it. Contact us using the contact form and tell us what you would like us to do. We will respond within a reasonable time. We may need to keep information where required for legal or business record-keeping purposes.

Security

This website uses HTTPS to protect information sent through its forms. We take reasonable steps to protect information held by us from misuse, loss and unauthorised access. No method of transmission or storage can be guaranteed to be completely secure.

Privacy concerns or complaints

If you have a concern about how we have handled your personal information, contact us through the contact form and explain what happened. We will review your concern and respond.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy when our information-handling practices change. The latest version will be published on this page.

Last updated: 3 October 2026